Frequently Asked Questions

You can make a reservation with us up to 24 hours prior to your arrival. Having said that, however, we do recommend that you make your booking with us as soon as you have all your travel details finalized.

You can fill in our reservation form with all required details related to your transfer or tour. You will then receive an email confirmation from us with all relevant information. If you would like clarification on anything related to the vehicle, driver, guide (if applicable) or recommended routes, or if you would like to request a personalized itinerary with a tour guide, please do not hesitate to contact us either by calling or emailing. We are at your service to answer any questions you might have and assist you in finding the optimal solution for your stay.

The rates for our services are based on choice of vehicle, distance to be traveled and special requests/ requirements. All prices are fixed and are clearly outlined on our website for your convenience.

You may cancel your reservation without penalty up to 24 hours before the transportation service appointment. 

You may make an online payment through PayPal prior to your arrival or pay your chauffeur in cash. 

Yes. Simply let us know the number of children accompanying you as well as their ages and My Athens Transfers will ensure that the vehicle you will be traveling in has the required number of child safety seats, at no extra charge.

Your chauffeur will be waiting for you at the arrivals terminal if you are coming into an airport, or on the quay where your sailing vessel will dock if coming into a port, holding a discreet sign with your name and our company’s logo on it.

Make sure to include your mobile telephone number on the reservation form, so that we are able to contact you either by calling or via WhatsApp and iMessage if necessary. In the event that you cannot locate your chauffeur, please contact our offices immediately, so that a representative can assist you directly and efficiently.

We receive continual updates on flight and sailing route schedules that concern our clients. To this end, we ask that you fill in all relevant information regarding flight numbers and dates and/ or sailing dates and ship names on the reservation form, so that we are notified in a timely manner as to potential airport or port delays or cancelations. Our clients do not incur any extra charge for such delays and cancelations.

In the event that you miss your flight or boat, or if a flight or scheduled sailing departure has been canceled due to inclement weather conditions, please contact us at your earliest convenience so that we can rearrange your reserved transportation services and keep your booking active for 24 hours, at no extra charge.

In the event that you do not honor your reservation and do not inform us of this fact, we are obliged to charge the transportation service costs in accordance with our company’s operating terms and conditions.